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Refund

Policy

At FlyinAir, we strive to ensure our customers are completely satisfied with their bookings. If your plans change, we’re here to help — below is our refund policy and how refunds are processed.

Eligibility for Refunds

Refunds may be considered under the following conditions:

  • The airline’s fare rules allow a refund.
  • You cancel your flight within the permitted cancellation window shown in your fare rules.
  • You are unable to travel due to medical reasons, visa rejection, or a bereavement (valid supporting documents required).
  • The airline cancels or significantly changes your flight schedule.


Note: Each airline has its own refund policy and fare rules — some fares are fully refundable, others are partially refundable or non-refundable. To check eligibility, contact our customer support with your booking reference and ticket details.

How Refunds Work for “Mostly Refundable” Tickets

  • Most of our tickets are issued as refundable, but airline-imposed fees may still apply.
  • If the airline charges a cancellation fee, that deduction will be passed on to you.
  • After deductions, the remaining amount will be refunded to your original payment method (or another method if agreed).

Non-Refundable Situations

  • The airline fare purchased is explicitly marked Non-Refundable.
  • The cancellation request is made after the scheduled departure.
  • Failure to provide required travel documents (e.g., passport, visa) resulting in denied travel.
  • No-show at the airport or missed flight without a valid airline exception.

Refund Process

Once we receive your refund request and all necessary documents, we will process it according to the airline’s policy:

  • Processing time: Approved refunds are usually processed within 14–20 working days.
  • Possible delays: Airline-side delays or internal processing issues can extend this timeframe.
  • Credit method: Refunds are credited to your original payment method once confirmed by the airline.
  • Exceptions: In case of airline delays, schedule changes, or cancellations, refund amounts and processing times may vary.

How to Request a Refund

  • Contact our customer support team with your booking reference and ticket details.
  • Provide any required supporting documents (medical certificates, visa rejection letters, or evidence of airline cancellation).
  • We will submit the refund request to the airline and keep you updated on progress.

If you need help, contact us at info@flyinair.co.uk 

Important: This policy is subject to the airline’s rules and the type of fare purchased. We recommend reviewing fare conditions before booking. Fly in Budget acts as an agent facilitating the refund with the airline.

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