Review the complete itinerary, departure and arrival airports, travel dates and connection details. Make sure the selected option meets the needs of everyone travelling.
Ask the team to confirm the current fare, included services and availability. Prices displayed in this design presentation are indicative and do not reserve a seat.
Check every passenger’s name and travel details carefully before a ticket is issued. Discuss any correction with the team as soon as you notice it.
Confirm which passenger information is required for your booking and ensure that you have the appropriate travel documents for your journey.
Ask for the total payable price and a clear explanation of what it includes. Confirm the accepted payment method, any applicable charges and the payment arrangements for your selected booking directly with the team.
Keep the confirmation and any payment receipt with your travel records. This prototype does not take or process payments.
Read the fare conditions that apply to your chosen ticket. These may cover validity, changes, cancellation, baggage and other restrictions.
If any condition is unclear, ask for an explanation before confirming. Conditions should be checked for the specific itinerary and fare you intend to book.
If you need to change a booking, contact the team with your booking reference and the change you would like to make. Ask whether it is permitted and what the revised itinerary and total cost would be.
Do not assume a request has been completed until the updated arrangements have been confirmed to you.
Ask the team to explain the cancellation conditions and any refund eligibility for your particular ticket. The outcome depends on the applicable booking and fare terms.
Before proceeding, confirm any charges, the process to follow and the information you will receive. This layout does not set refund amounts or processing times.
Check the cabin and checked baggage allowance for each traveller and flight on your itinerary. Confirm the cost and conditions of any additional baggage or other services you require.
For special items or assistance requirements, discuss the details with the travel team before completing the booking.
Review the check-in information supplied for your itinerary and follow the relevant airline’s instructions. Check your departure airport, terminal information and required travel documents before setting off.
Keep your travel contact details up to date and review any itinerary updates communicated to you.
Contact the travel team with your booking reference, passenger name and departure date so that your question can be understood in context.
Call 020 3318 1611 or email info@flyinair.co.uk.